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Addosser Microfinance Bank Recruitment 2017 for Customer Service Officer

Addosser Microfinance Bank Recruitment 2017 for Customer Service Officer.

Addosser Microfinance Bank Recruitment 2017 | In this article you will get latest updates on Addosser Microfinance Bank 2017 recruitment requirements, qualifications, guidelines and other important updates for free.

Addosser Microfinance Bank Recruitment 2017

Addosser Microfinance Bank, an innovative institution dedicated to improving the living condition of everyday people through value-added financial products and services requires suitable candidates to fill the role below:

Job Title: Customer Service Officer
Location
: Nigeria
Responsibilities

  • Managing incoming calls and customer service inquiries.
  • Generating sales leads that develop into new customers.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Follow communication procedures, guidelines and policies.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Take the extra mile to engage customers Accurately captures customer information
  • Creates and maintains service reports.
  • Compile reports on overall customer satisfaction.

Relevant Skills, Qualification, Attributes & Experience

  • 1-2 years cognate experience in Customer Service.
  • Excellent Interpersonal Skills
  • Must be computer literate
  • Sc/HND in Social Sciences or any other relevant course of study.
  • Has worked in a microfinance bank or any financial institution.
  • Excellent communication, reporting skills
  • Applicants must not be more than 25 – 30 years;

How to Apply
Interested and qualified candidates should send their CV’s to: resumes@addosser.com

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